How we protect your personal information
EduMotionAI Inc. ("EduMotionAI", "we", "us" or "our") is committed to protecting the privacy of individuals whose personal information we collect in connection with our enterprise AI learning platform, this website (edumotionai.pro) and related professional services. This Privacy Policy explains how we collect, use, disclose, retain and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.
By accessing our website, submitting a contact form, or using our platform services as an authorised user of an institutional client, you acknowledge that you have read and understood this Privacy Policy. Institutional clients may also be subject to separate data processing agreements that supplement or modify certain provisions described herein.
2. Accountability
EduMotionAI Inc. is responsible for personal information under our control. We have designated a privacy officer accountable for our compliance with PIPEDA. You may contact our privacy office at:
Privacy Officer
EduMotionAI Inc.
36 King Street East, Suite 804
St. Catharines, ON L2R 3K9, Canada
Email: [email protected]
Phone: +1 (905) 555-6384
3. What personal information we collect
We collect personal information that is reasonably necessary for the purposes identified in this policy. Categories of information may include:
- Contact and identity information: name, email address, phone number, job title, organisation name and mailing address when you submit enquiries, request demos or communicate with us.
- Account and authentication data: usernames, encrypted passwords, role assignments and access logs for platform users provisioned by institutional clients.
- Educational and learning data: learner engagement records, assessment responses, adaptive pathway interactions and analytics events processed on behalf of institutional clients. This data is collected under the direction of the institution and subject to institutional data governance policies.
- Technical information: IP address, browser type, device identifiers, operating system, referring URLs and session timestamps collected through our website and platform infrastructure.
- Communications: content of messages, support tickets and correspondence with our customer success and technical teams.
- Consent records: timestamps and details of privacy consents provided through contact forms and cookie preference selections.
We do not intentionally collect sensitive personal information such as government-issued identification numbers, financial account details or health information through this website. Platform deployments may process student identifiers as directed by institutional clients under separate agreements.
4. How we collect personal information
We collect personal information through several channels:
- Directly from you when you complete contact forms, register for demos, subscribe to communications or correspond with us by email or phone.
- From institutional clients who provision user accounts and roster data for platform deployments.
- Automatically through cookies, server logs and analytics tools when you browse our website. See our Cookie Policy for details.
- From third-party service providers who assist with hosting, email delivery and platform operations, limited to information necessary for their contracted functions.
5. Purposes for collection, use and disclosure
We collect and use personal information for the following purposes:
- Responding to enquiries, demo requests and support communications.
- Delivering, maintaining and improving our enterprise AI learning platform and related services.
- Processing adaptive learning events, generating analytics and supporting automated assessment workflows on behalf of institutional clients.
- Administering contracts, billing and customer success programmes.
- Complying with legal obligations, responding to lawful requests and protecting our rights.
- Conducting security monitoring, fraud prevention and platform integrity assessments.
- Sending service-related communications where you have provided consent or where permitted by law.
We disclose personal information only to the extent necessary for these purposes, including to:
- Institutional clients (for learner data processed on their behalf).
- Service providers bound by confidentiality and data protection obligations (hosting, email, analytics).
- Professional advisors (legal, accounting) under privilege where applicable.
- Government authorities when required by law or court order.
We do not sell personal information to third parties for marketing purposes.
6. Consent
We obtain meaningful consent before collecting, using or disclosing personal information, except where permitted or required by law. Consent may be express (e.g., checking a consent box on our contact form) or implied where the purpose is obvious and you voluntarily provide information.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may limit our ability to provide certain services. To withdraw consent, contact [email protected].
For platform users provisioned by institutional clients, the institution is typically responsible for obtaining appropriate consent from learners and educators. EduMotionAI processes such data as a service provider under institutional direction.
7. Limiting collection, use and disclosure
We limit collection of personal information to what is necessary for identified purposes. We do not use personal information for purposes other than those for which it was collected, except with consent or as required by law. Data minimisation principles guide our platform architecture, particularly for analytics and adaptive learning modules.
8. Data retention
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce agreements. Retention periods vary by data category:
- Contact form submissions: up to 24 months after last interaction, unless a business relationship continues.
- Platform learning data: as specified in institutional data processing agreements, typically aligned with academic year cycles plus a defined archival period.
- Server and security logs: up to 12 months.
- Cookie consent preferences: up to 6 months, as described in our Cookie Policy.
When personal information is no longer required, we securely delete or anonymise it in accordance with our data destruction procedures.
9. Accuracy
We take reasonable steps to ensure personal information is accurate, complete and up to date for the purposes for which it is used. You may request correction of inaccurate information by contacting [email protected]. Institutional administrators may update roster and user data through platform admin tools.
10. Safeguards
We implement administrative, technical and physical safeguards appropriate to the sensitivity of personal information:
- Encryption of data in transit (TLS 1.2+) and at rest for platform databases.
- Role-based access controls and multi-factor authentication for administrative accounts.
- Regular security assessments, vulnerability scanning and penetration testing.
- Employee privacy and security training programmes.
- Incident response procedures for suspected data breaches.
- Tenant segregation for institutional client data on multi-tenant infrastructure.
Despite our safeguards, no method of transmission or storage is completely secure. We encourage users to protect their account credentials and report suspected security incidents promptly.
11. Openness
We make information about our privacy practices readily available through this policy, our Cookie Policy, Terms of Service and institutional data processing agreements. Questions about our privacy practices may be directed to [email protected].
12. Individual access
Upon written request, we will inform you of the existence, use and disclosure of your personal information and provide access to that information, subject to limited exceptions permitted by law (e.g., information protected by solicitor-client privilege, information about another individual, information collected for investigation purposes).
We will respond to access requests within 30 days. If we cannot provide access, we will explain why and inform you of available complaint mechanisms. Platform users provisioned by institutions should direct access requests to their institution, which may coordinate with EduMotionAI as data processor.
13. Challenging compliance
If you believe we have not complied with this Privacy Policy or PIPEDA, please contact our Privacy Officer. We will investigate complaints and respond within a reasonable timeframe. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada:
Office of the Privacy Commissioner of Canada
30 Victoria Street, Gatineau, QC K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca
14. Cross-border data transfers
Personal information may be stored and processed on servers located in Canada and the United States. When information is transferred outside Canada, it may be subject to the laws of the destination jurisdiction. We implement contractual and technical safeguards for cross-border transfers, and enterprise clients may select Canadian data residency options where available.
15. Children's privacy
Our platform may process information about students under the direction of schools and districts. We do not knowingly collect personal information directly from children under 13 through this website without institutional authorisation. Schools and districts are responsible for obtaining appropriate parental or guardian consent where required.
16. Changes to this policy
We may update this Privacy Policy to reflect changes in our practices, technology or legal requirements. Material changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
17. Contact us
For privacy-related enquiries, access requests or complaints:
Email: [email protected]
Mail: Privacy Officer, EduMotionAI Inc., 36 King Street East, Suite 804, St. Catharines, ON L2R 3K9, Canada
Phone: +1 (905) 555-6384